Returns and Refunds

Return & Refund Policy

At Repellus, we are committed to providing products that help keep your home pest-free — naturally and without chemicals. We believe in the effectiveness of our products and encourage customers to use them consistently to experience the best possible results.

If you are not satisfied with your purchase, we offer a 90-Day Money-Back Guarantee. Please review the policy below for full details.

Cancellation Policy

Any order changes or cancellations must be requested within 24 hours of placing the order. After this timeframe, the order may already be in processing and we may not be able to accommodate changes or cancellations.
If your order is canceled within 24 hours, your refund will be processed within 7 business days.

90-Day Money-Back Guarantee

We stand behind Repellus and encourage you to use the product for at least 14 days to allow sufficient time for results.

If you are not satisfied for any reason after this initial period, you may request a return within 90 days of delivery.

Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by email at info@repellus.com.

For faster processing, include your order number or the name and email address used when placing the order.

Damaged Items

We carefully package all orders to prevent damage during shipping. An item is considered damaged if it arrives with a manufacturing defect or is physically broken.

Minor packaging damage (such as dented boxes) that does not affect the product itself is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing info@repellus.com and include clear photos of the damage. If approved, we will provide a replacement at no additional cost.

We do not offer refunds or replacements for damage caused by normal wear and tear, misuse, or improper handling.

Shipping & Delivery

While we strive to deliver orders promptly, Repellus is not responsible for shipping delays or issues caused by carriers, customs, or factors outside of our control.

If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier directly for assistance. Repellus is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided and we are not notified within 24 hours of placing the order, we cannot offer a replacement or refund.

Policy Updates

Repellus reserves the right to modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most current version before purchasing.

By purchasing and using Repellus products, you acknowledge and agree to this Return & Refund Policy.